The Process Centre of Excellence was founded on the basis that business stakeholders needs to maintain ownership of processes and have to be involved in the articulation, validation, improvement and change control of processes at all times. Outcomes actively pursued during discovery and articulation workshops include:

• The definition of the core end-to-end process under review as well as the higher level context
• Brainstorming of key objectives, issues, improvement suggestions and metrics for the process(es) under review
• Applying lean service and service blueprinting principles to ensure that role players, operational controls, triggers and process end steps are adequately defined
• Providing an energy rich environment where all stakeholders can actively participate in the live elaboration and definition of processes as foundation for automation, compliance, business continuity, training, process improvement and business performance benchmarking
• ECM, powered by Microsoft SharePoint, its best-of-breed and fully-integrated components deliver the scalability you demand while your users realise Microsoft’s unmatched familiarity and ease-of-use.
• Effective time management to ensure that business stakeholder time investment is optimised Process Management (BPM) tools, you’ll have full control of your back-office operations.
• Creation of a baseline process that is easy to understand by business users and accessible through the appropriate medium and format that may include project plans, presentations, document record or interactive operations manual/web based process repository system

Our clients have found the Process
Centre of Excellence useful to:

• Build rapid consensus and focussed business stakeholder involvement ahead of organisational change or automation initiatives
• Cut through departmental and political communication boundaries – leading to business focussed problem solving rather than political discussions
• Provide a communication vehicle for IT and Business to communicate and baseline requirements using business language and a pragmatic and quick methodology
• Define processes at the correct level of detail and richness to be an useful asset outside the immediate project domain and context Align operational processes and role players with business objectives in an innovative way

We are proud to be an active participant in the University of Exeter - Service Science Forum.
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Please contact us to schedule process discovery workshop.